Refund Policy

OrionFlux offers a 7-day refund policy for certain services. To be eligible for a refund, the following conditions must be met:

1. Request within 7 days: The refund request must be submitted within 7 days from the date of service delivery or purchase.

   
   

2. Service not completed: The service for which a refund is sought must not have been completed or delivered in full.

   
   

3. No breach of terms: There must be no breach of the Terms and Conditions by the user.

   
   

Refund Process:

1. Submit a request: To request a refund, please contact our customer support team at hello@orionflux.co or use our contact form.

2. Provide details: Provide the necessary details, including the order number, date of purchase, and reason for the refund.

3. Review: Our team will review your request and provide you with a decision on whether a refund is eligible.

4. Refund processing: If approved, the refund will be processed within 2-4 business days to the original payment method.

   
   

Exceptions:

• Custom projects: Refunds for custom projects may not be granted if the project has been substantially completed or if the user has approved the final product.

• Non-refundable services: Certain services, such as expedited services or rush orders, may be non-refundable.

  
  

Please note that this refund policy is subject to change and may be updated from time to time. Any changes will be posted on our website.